IT Analysts

The rise of the business analyst mirrors changes in the world of IT, says Hackman, who asserts that the popularity of software as a service, and the commoditization of technology in general, has made business analysts more important. "You don't need IT to implement Salesforce.com," he notes. "But how do I apply it, how do I meet my business need, how do I get people to use it? That's the role the business analyst fulfills."
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IT departments can have good database analysts and developers, Hackman says, but fail without good business analysts on board or at least accessible. "The make-or-break part of a corporate IT department is really the business analyst. It starts with them and ends with them," he says.

Given this, he says, CIOs and other IT managers have to shift their mindset about business analysts. "The old view of the analyst was someone junior, who would take notes and take a detailed order of the business, build a bill of materials for a project to bill out," says Mark P. McDonald, an analyst at Gartner. Now, the business analyst has "been transformed into a senior problem-solver," he says.

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