NOC Technician

What Will I Do as a NOC Technician?

Your job as a NOC technician is to provide support for computer users within a specific network. You may troubleshoot problems, provide solutions and help users understand the system. Working with engineers and other network professionals, you also fix network problems and help ensure the network is operating properly.

Additional job duties may include answering support calls or e-mails and helping computer users identify their issues. You may also run tests and gather data in order to identify the problem. As you work on finding a solution, you keep logs of what you do and document the problems.

Your job may also include providing user support when a new system is installed. In this situation, you help users learn to use the new system, answer user questions and monitor the system for any issues. You may also run routine checks to ensure everything is operating properly.

Read more: what is NOC?

How Do I Prepare For this Job?
Formal education is not always required by employers, but you may consider completing a degree program in computer science or a related computer field to gain the necessary knowledge and skills. Experience and knowledge may be more important than training to employers, according to multiple job ads from in March 2015.

Employers may want you to have a couple of years of experience working with computers, networks and troubleshooting. You can also prove your knowledge through certification. Certification is available through various software vendors and usually can be obtained by taking a knowledge or skill test.

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