SLA Based Services

Difference Between MSA And SLA

Master Service Agreement(MSA)

A Master Service Agreement (or MSA) is a typical contract between two parties that lists out the terms that govern all of their future transactions or future agreements. It lays down the basic requirements and conditions posed by either parties to make it easier for them to negotiate any terms that are specific to the future agreements and would not necessarily need to look into the basic deal once again. These agreements consist of information regarding specific generic terms like payment terms, product warranties, intellectual property ownership, dispute resolution, etc. The MSAs must not be rigid and must be modifiable considering the changes that may occur in the future. 

Service Level Agreement (SLA)

On the other hand, a Service Level Agreement (or SLA) is an agreement specifically between the service provider and a client / a service user. The SLA puts forth the particular requirements of the service being provided and also what the user is expected to do.

A good example for the SLA would be the terms and conditions being specified by the internet service providers and the telcos. These contracts include everything right from defining the type of service being provided to the termination of the agreement.  Such service level agreements are specific to some service providers such as the Web Service Level Agreement (WSLA), Cloud Computing, Outsourcing, etc.

Read more: Types of SLAs

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